CSA Events
Where Africa's Service Leaders Come Together
Summits, masterclasses, and community events that spark the conversations shaping customer service across the continent.
Beyond Technology:
Why Culture and Attitude Decide AI ROI
ICUSS — the International Customer Service Summit — returns for its landmark 5th edition. This year's theme confronts the most urgent tension in African business: as organisations race to deploy AI and technology, are their people and cultures actually ready?
One day. Hundreds of Africa's most progressive service and CX leaders. The conversations that don't happen on LinkedIn.
Time until ICUSS 2026
Past Editions
ICUSS 2026
Featured Speakers
Speaker list announced progressively
ICUSS 2026
Attendance Options
Choose the experience that fits your goals. All tickets include the full one-day summit programme.
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Delegate Ticket
Full access — all sessions, networking, lunch
Contact for Pricing
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Sponsorship Packages
Brand exposure across Africa's CX community
Request Deck
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ICUSS sponsorship connects your brand to 600+ of Africa's most influential service, CX, and operations leaders. Packages available from exhibiting to exclusive title sponsorship. Contact us to receive the sponsorship prospectus.
Request Sponsorship Deck
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Speaker Application
Share your expertise with Africa's CX community
Open Call
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Do you have a perspective on how culture, leadership, technology, or human capital is reshaping customer service in Africa? We're looking for bold thinkers and practitioners with real-world insight to shape ICUSS 2026.
Apply to SpeakBoss Woman™ Summit
Identity. Money. Power.
The Boss Woman™ Summit is CSA's signature gathering for women in service, leadership, and entrepreneurship. A curated day of real conversations, community building, and practical tools for the woman who leads in every room she walks into.
From Past Editions
What Delegates Say
Every other conference tells you what AI can do. ICUSS is the one room in Africa asking whether your people and culture are actually ready to use it.
Year after year, ICUSS delivers the most practically relevant conversations I have about running service operations in an African context.
Boss Woman™ was unlike any event I've attended. It didn't just inspire — it gave me tools and a community to walk into the next stage of my career.
Don't Wait Until October — Seats Are Limited
ICUSS 2026 is a curated, high-value summit. Attendance is selective. Reserve yours now.