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Whether it's a certification question, a partnership conversation, or a press enquiry — our team responds within two business days.
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Fill in the form and we'll route your enquiry to the right person.
We aim to respond within two business days. For urgent matters, please email us directly.
Quick Answers
Common Questions
How long does it take to get a response? +
We aim to respond within two business days. During high-volume periods (close to summit dates), it may take slightly longer. For time-sensitive matters, email us directly.
Where should I send a sponsorship enquiry? +
Use the form on this page and select "ICUSS 2026 — Sponsorship" as your enquiry type. Alternatively, email info@customerserviceafrica.com directly with "Sponsorship" in the subject line.
Can I visit the CSA office in person? +
CSA operates primarily digitally with face-to-face engagements managed by appointment. Please contact us in advance to arrange an in-person meeting with a team member.
I have a media / press enquiry. Who do I contact? +
Select "Media / Press" from the enquiry type dropdown, or email info@customerserviceafrica.com with your request and deadline. We're happy to provide comments, data, and speaker access for relevant publications and broadcasts.