Registration Hub
Take Your Next Step with CSA
Whether you're certifying, attending an event, or equipping your team — you're in the right place.
Now Open
Certification Cohort Application
Apply for one of CSA's certification levels. Applications are reviewed — we curate cohorts carefully to ensure the right learning environment for everyone.
AIC® Foundation Certificate — Cohort 4
Applications OpenThe CSA Foundation Certificate Programme is designed for customer service professionals ready to formalise their expertise and earn a recognised credential. Fill in the form below and our team will review your application and be in touch with next steps.
📌 Note: Applications are reviewed before an offer is made. You will receive payment details and a full programme pack only upon acceptance.
Submitting this form begins the review process. Payment details are shared after acceptance only.
ICUSS 2026
Reserve Your Seat at ICUSS 2026
14 October 2026 · Accra, Ghana · The 5th Anniversary Edition
Beyond Technology: Why Culture and Attitude Decide AI ROI
14 October 2026 · Full Day Summit · Accra, Ghana
Boss Woman™ Summit
Register Interest — Boss Woman™ Summit
Date TBC. Register your interest to be notified when tickets go on sale.
ICUSS 2026
Apply to Speak at ICUSS 2026
Share your expertise with Africa's service and CX community. Applications are reviewed by our programme committee.
Publications
CSA Publications
Resources for service professionals committed to daily excellence.
The Customer Service Devotional
Daily readings and reflections for service professionals — building the habits of excellence, one day at a time. A practical companion for the professional committed to the craft of service.
Order NowMore Publications Coming
CSA's publishing programme is growing. Sign up to the CSA community to be notified when new titles are available.
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